Here's Joan Westenberg on the onslaught of Tech where it's not needed:
I would have happily paid double for the experience of simply flipping through a menu and talking to another human being. ...
I can tell you right now that anyone working in a decent venue would rather have a line of people ordering at the counter than be juggling iPads and QR codes while barely interacting with human beings.
I won't say there's a ton in the article that I haven't thought myself, but mentioning the worker side of it is a nice touch. As a lifelong retail worker I can't help but agree with the points being made.
I'm somewhat privileged because I'm a hermit and couldn't give a damn about visiting the latest trendy places. I simply refuse to participate. "Oh, I can only order using Instagram? Thanks, but I'll eat elsewhere." Truly, there is not a meal on the planet that I'd download an app to eat.
Hell, a couple months ago I walked into what I thought was a CIBC (one of the largest banks in Canada), only to be told, "Oh no, you can't pay your credit card balance here. This is a cashless bank." What the actual fuck is the point of such a thing?!
Read the full article on Westenberg.
